Cleanseherbal
Refund Policy

Refund Policy

This policy explains when a refund may be available for any paid digital guide and how to request one from Cleanseherbal.

Last updated: 9 June 2026

1. Scope

Most content on this website is provided free of charge. This policy applies to any optional paid digital guide that we may offer. If you have not made a purchase, no payment is involved and this policy does not affect you.

2. Eligibility

If you purchase a paid digital guide, you may request a refund within 14 days of purchase where:

  • The guide was not delivered or could not be accessed;
  • The content materially differs from its description;
  • You were charged in error or more than once.

Because our guides are digital, a refund may be limited once you have downloaded or accessed the full content, except where required by applicable consumer law.

3. How to request a refund

To request a refund, contact us with your order details and the reason for your request. You can reach us using the details in section 6. We may ask for the order reference and the email used at purchase.

4. Timelines

We aim to review refund requests within 5 business days. If your request is approved, the refund is issued to your original payment method, usually within 14 days, depending on your payment provider.

5. Your statutory rights

This policy does not limit any rights you may have under local or international consumer protection law. Where such laws provide stronger protection, those rights continue to apply.